What is white glove delivery and how is it different from standard delivery?
White glove delivery is a premium service where trained professionals handle every aspect of the delivery process — including careful packing, secure transport, in-room placement, assembly or installation, and debris removal. Unlike standard delivery, which typically drops items at the door, white glove service ensures your item is fully set up and ready to use before the team leaves your location.
What types of items are best suited for white glove delivery?
White glove delivery is ideal for high-value, fragile, or oversized items such as premium furniture, large appliances, fine art, antiques, medical equipment, electronics, and specialty fixtures. Any item that requires careful handling, custom packaging, or on-site assembly benefits significantly from a white glove approach rather than standard carrier delivery.
Does ShipMate+ handle assembly and installation on-site?
Yes. Our white glove service goes beyond dropping off your item — we complete full on-site assembly and installation as part of the process. Our team positions the item in your designated space, completes any required assembly, and confirms everything is functional and to your satisfaction before we consider the job complete.
How do you protect items during white glove delivery?
We use professional-grade packaging materials including double-wall corrugated boxes, custom crating, foam padding, bubble wrap, and heavy-duty protective wrapping. Our team selects the appropriate materials based on your item's size, weight, and fragility, ensuring it is fully secured during transit and arrives at its destination in perfect condition.
What areas do you serve for white glove delivery and installation?
ShipMate+ is headquartered in Vista, CA and primarily serves the Vista area and surrounding North San Diego County communities. We also coordinate freight and carrier-based white glove deliveries to broader domestic destinations through our network of 40+ freight and parcel carriers, including FedEx, UPS, and USPS.
How do I schedule a white glove delivery or installation service?
You can schedule your white glove delivery by calling us at (760) 295-1074, emailing info@shipmateplus.com, or visiting our Vista, CA location during business hours (Monday–Friday 9AM–6PM, Saturday 9AM–1PM). Our team will assess your item's requirements, provide a quote, and coordinate every detail of your delivery from start to finish.
Is my item insured during white glove delivery?
All items professionally packed by our team at ShipMate+ are eligible for carrier insurance coverage, providing an added layer of financial protection during transit. We strongly recommend insuring high-value items, and our team can advise on appropriate coverage levels for your specific shipment to give you complete peace of mind throughout the delivery process.
What is the cost of white glove delivery and installation?
Pricing for white glove delivery and installation depends on factors including the item's size and weight, delivery distance, packaging requirements, and the complexity of installation. We provide transparent, itemized quotes based on your specific needs before any work begins — so you always know exactly what to expect with no hidden fees or surprises.